Disable the first message in Open Lines

To disable the automatic welcome message, you need to go to the Contact Center and open the settings of the Message Help connector, then select the "Automatic actions" section, where you can disable the "Send an automatic reply to the first customer message" feature.
You can learn more about open line settings in a special Bitrix24 Knowledge Base article: https://helpdesk.bitrix24.com/open/7971949/.

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