This type of template is designed to evaluate the quality of the service by the customer in the form of a numerical score from 1 to 5 (you cannot change this metric, it works similarly to the scores within Altegio itself)
The review request is sent after the number of hours you specify, when the customer record has been moved to the "Arrived" status in the Altegio record log. Before the notification is generated and sent, the system checks the date and time of the visit, the notification type settings, and the time elapsed since the end of the visit. The main condition is that the visit must be changed to the status "Arrived". The main condition is that the visit must be changed to "Arrived" status. The status MUST be changed no later than the notification generation interval. For example, if a review request is sent in one hour, and the visit ends at 11:00, the status must be changed before 11:59. If you change the status at 12:00 or later, the notification will not be generated and will not be sent to the client. It is recommended that you change the status in advance to avoid errors when generating notifications with a recall request.
Additionally, you can customize different bot responses for good and bad rates.
To do this, you need to go to the "Message Templates - Main Menu" section and open the "#review#" template settings:
The text for the good and bad rates is specified in the individual input fields:
In addition to the input fields for various text options, at the very bottom of the #review# settings page there are additional settings for the review request algorithm in general, which allow you to fine-tune the algorithm for your project:
