Integrating Message.Help with CloudBeds
What Is CloudBeds
CloudBeds is a popular cloud-based hotel management system (PMS) used by hotels, hostels, and aparthotels to manage reservations, room inventory, rates, and guest interactions.
The Message.Help integration with CloudBeds allows you to automate communication with guests at every stage—from booking confirmation to requesting a review after checkout—using messaging apps that guests are familiar with.
Key Features of the Integration
Automatic Notifications
The system automatically sends messages to guests when the booking status changes in CloudBeds:
- confirmation of a new reservation;
- notification of changes to booking details (date, rate, room number);
- notification of a booking cancellation;
- reminders about an upcoming check-in or check-out.
All notifications are sent automatically based on events in CloudBeds—no need to manually message each guest.
Communicating with Guests via Messaging Apps
Once a reservation is created, the hotel can conduct all further correspondence with the guest via familiar messaging apps—WhatsApp, Telegram, and other supported channels. This is convenient for clarifying check-in details, answering guest questions, and sending instructions on how to access the hotel (such as door codes or parking information)—without the need for phone calls or email correspondence.
Review Requests
After the guest checks out, the system can automatically send a message asking them to leave a review of the hotel. This increases the number of reviews collected compared to passively waiting for a guest to write a review on a third-party platform, and helps the hotel respond promptly to feedback, including negative reviews.
AI-Powered Bookings
A guest can make a reservation directly through a chat with an AI assistant in a messaging app—without having to visit the hotel’s website or call the front desk. The AI assistant clarifies the dates, room type, number of guests, and other details, after which the reservation is automatically created in CloudBeds. This reduces the workload on hotel staff and simplifies the booking process for guests, especially when the front desk is closed.
Benefits for the Hotel
The integration helps the hotel establish personalized yet fully automated communication with guests at every stage—from the first contact to the post-stay review— reducing the workload on staff and increasing guest satisfaction through quick responses via familiar communication channels.