Message HELP functionality
Message Help CRMas an independent product. Helps a business conduct all processes in a single space - without switching between tabs. Saves the history of interaction with all clients, even those who ultimately did not purchase/sign up, but contacted.It does not require additional integration with widgets, instant messengers, or task books, as it already combines all the necessary functionality.
Single window - multichat - the ability to work with customer requests from the following channels - Whatsapp, Telegram, Facebook, Instagram and Email.
Allows you to quickly see and respond to the client in the desired messenger without switching.
It is possible to connect many channels/messengers. For example, 5 WhatsApp messages to one company and all managers will be able to see chats from all channels.
Widget for the site- allows the client to write his request in a widget on the site, and the manager will be able to answer directly from the multi-chat.
Often, websites only provide a contact number, which you need to manually dial, call, or save in your contacts in order to write to the messenger. And you must agree, this is energy-consuming and reduces % of requests from clients!
In Message Help, the widget already increases the percentage of requests from 10 to 80% (the percentage depends on the activity of the site!)
Chat Bot- automatic assistant, responsible for the manager when he is not in touch or is delayed in responding. It’s especially useful in the evening, when normal people have come home and are ready to make online orders, or make an appointment, or “just ask.”But the admin and manager are no longer there. This is where you need a chat bot - it will greet you, answer frequently asked questions, and help qualify the client.According to statistics, if the client is answered in the first 5-10 minutes, the probability of a successful transaction is up to 90%, if the response takes up to an hour, it is already 40%, and if they answered later or even in the morning, there is only a 10% probability of a successful transaction!
IMPORTANT, the chat bot responds in each messenger, using different platforms - messengers - you increase the number of requests and, accordingly, the profitability of your company!
Mass mailings.
Each company interacts with customers through instant messengers and this is an excellent base for further mailings, sending news and promotions.
Many people do mailings manually, but mailing even to 30-50 contacts can take about an hour, and the most important thing is the risk of blocking your work number, which is already recognized by many clients.
Our service uses a special algorithm that alternates templates, sends them with a time delay and thereby reduces the risk of blocking to 0.01%.
Technically, you can send up to 1000 messages per day! WITHOUT additional payment!
Conversion rate for mailings is on average 5-20% (depending on the warmth of the base and your offer)
You can attach a file, a picture to your newsletter, and also set up a chat bot to automatically respond.
For example, indicate in the newsletter
Send 1 for registration, or 0 for payment
to 1 - set up an automatic link for recording
0 - automatic template with payment link.
1. Newsletter from the current work number (works in the WhatsApp application for at least 1 month)
2. Mailing only to a warm base (with whom you previously had at least 1 correspondence)
3. Mailing volume no more than 300 contacts per day, with a time interval
4. Comply with the Whatsapp trade policy https://www.whatsapp.com/legal/commerce-policy
For mailings to cold databases, there is a solution WABA - Whatsapp business api. For WABA, additionally contact the manager.
Task Tracker
Allows you to keep track of tasks for employees and deadlines without switching to other resources. The task book shows current and overdue tasks.
You can also link a task to a specific deal or client.
Sales funnels
Thanks to sales funnels, you can collect in a single space
- all new requests from clients and not miss a single one,
-distribute new leads depending on the source - website or channel / messenger
-set up auto-tasks for any stage of the transaction
-set up auto messages at any stage of the transaction
Settings for Sales Funnels via the link https://message.help/faq/crm-message-help/messenger/
Convenience of sales funnels comes first
-simplicity and flexibility of settings
-opportunities to automatically combine takes
-merge contacts
- display in 1 transaction related contacts of different channels (for example, Instagram and WhatsApp, etc.)
-customize any custom fields
-transfer the database from any other SRM with one click
-control of all business processes in one place
-convenience for both managers and executives