WABA Coexistence is a channel that allows you to use the benefits of WABA and regular WhatsApp Business together: you can send templates to clients without the risk of being blocked, while still using your WhatsApp Business number.
How to add a WABA Coexistence channel
To add a WABA channel, go to "My tariff" → "Tariff Settings" → "Channels" and add the WhatsApp Business API channel.
How to configure a WABA Coexistence channel
After you've added a channel to your project, go to "Settings" → "Channels" and click the gear icon next to the added channel to open its settings. If you only have one channel, its settings will open immediately.
The channel settings should look like this:
Note: If you are adding a channel that requires connection via 1msg.io, you will need to contact our support to add the correct channel.
To set up a channel, follow these steps:
- click on "Confirm channel setting" and "Continue with Facebook";
- In the window that opens, you'll need to log in to Facebook. It's important to use the account where your company has (or plans to create) a business account. After logging in, click "Continue."
- Select a business portfolio and which WhatsApp you'll use.
You can select an existing business portfolio or create a new one. -
In the "Whatsapp Business Account" field, select:
1. "Create a Whatsapp Business account" if you want to connect a new number or transfer your current WABA number from another Meta partner.
Attention! If you are transferring a WABA number from another partner, please ensure that 2FA is disabled in your Whatsapp account settings in Meta Business Suit.
2. "Connect the Whatsapp Business app" to use Coexistence technology, meaning you can link your existing number that is authorized in the Whatsapp Business app on your phone.
- Enter your current Whatsapp Business phone number;
- Review and click Next;
- You'll receive a message from Facebook on WhatsApp Business. To continue setup, you can open it and click the button to go to the app connection section.
You can also access this section manually: Settings -> Account -> WhatsApp Business Platform.
Here, open a QR code scanner and scan the QR code on your monitor; - Select a time zone;
- Click on the "Continue" button;
- Please wait a while while your account is being connected;
- After a few moments, you'll see a message indicating the connection is complete. You should immediately add a payment method on this screen; you can also do this later through your Meta Business account.
Click "Finish."
Our "Channels" section opens. If a number appears and the status is "authorized," the connection was successful.
Note: The "Connected account", "Linked branches" and "Phone number" fields are not empty, they are hidden for example purposes.
Important conditions for the correct operation of the channel
There are a number of steps that need to be taken to ensure the integration works correctly and smoothly:
Company verification
Go to your business account and select the business account you used to connect the number.
Open the "Company Information" section and ensure that "Company Verification Status" is set to "Verified." If it says "Unverified," click "Learn More" and in the security center that opens, find "Company Verification" to initiate verification.
A window will open asking you to verify your company:
Next, follow the confirmation steps step by step and wait for a response from Meta.
Without this step, your account will be subject to restrictions, including a limited number of messages available per day.
Adding a payment method
Since we work without intermediaries, Meta charges you directly for marketing and other messages—we don't add any commission.
To add payment methods, open your business account and go to the "Billing and Payment" section on the left, then to "Payment Methods."
In the window that opens, select "Whatsapp Business Accounts" and then "Add Payment Method" at the bottom.
Next, follow the steps to add a payment method.