Message.Help ensures that every message, every contact, and every interaction on our platform is protected by industry-leading security practices and full regulatory compliance.
EU Data Protection
Data at rest & in transit
In progress — Q4 2026
Our security is built in layers — from infrastructure and access controls to employee training and continuous monitoring.
Our security is built in layers — from infrastructure and access controls to employee training and continuous monitoring.
Role-based access ensures that only authorized personnel can view customer data. Phone numbers and messages can be hidden from team members who don't need access.
Sensitive information like phone numbers is masked by default. Full access is granted only to roles that require it, with every access logged and auditable.
All team members undergo security awareness training, sign NDAs, and follow strict data handling procedures. Access is reviewed quarterly.
Message.Help runs on AWS infrastructure in EU-certified data centers with continuous monitoring, automated backups, and disaster recovery protocols.
We maintain a data breach response plan with notification to affected parties and regulatory authorities within 72 hours, as required by GDPR.
Download and review our compliance documents. All agreements are available in English and Russian.
Messengers
phone numbers, names of your end customers
reservation details received through PMS integrations
timestamps, channel identifiers, delivery status
your business name, email, billing details
aggregated platform usage for service improvement
tickets and correspondence with our team
session and analytics cookies on message.help website
We use the following third-party service providers to deliver our platform. This list is updated whenever changes are made.
Amazon Web Services
Cloud infrastructure & data storage
Meta (WhatsApp Cloud API)
WhatsApp messaging channel
Telegram
Messaging channel
Stripe
Payment processing
Our security team responds to all inquiries within 48 hours