Migrating to Message.Help from Another System: Connecting WABA

Before You Begin

If your WhatsApp number was previously connected to another platform via WABA, it’s important to properly terminate the previous integration before connecting to Message.Help. The procedure depends on the type of connection used in the old system.

Option 1: Previously connected via WABA Coexistence

This option is for you if the WhatsApp Business app with your number is installed on your phone and actively in use.

Step 1. Disable the current integration

1. Open the WhatsApp Business app on your phone.
2. Go to Settings → Account → WhatsApp Business Platform.
3. The window that opens will display a list of connected platforms—disable all active connections. 

If the list is empty, everything is fine—there are no current integrations, and you can proceed directly to the next step.

Step 2. Connect your number to Message.Help

After disconnecting the old integration, connect the channel following the standard instructions: WABA Coexistence Connection Guide.

Option 2: A regular WABA account was previously connected

This option is for you if the number is connected only through Meta Business Manager and you do not have the WhatsApp Business app with that number on your phone.

In this case, you do not need to manually disable the old integration beforehand—the system will do this automatically during the connection process.

To transfer the number, follow these steps:

1. Click “Confirm Channel Setup” and “Continue with Facebook”;
   
2. In the window that opens, you’ll need to log in to Facebook. It’s important to use the account that has (or will be used to create) the company’s business account. After logging in, click “Continue”;
   
3. Select a business portfolio and choose which WhatsApp you’ll be using.
   You can either select an existing business portfolio or create a new one.
4. In the “WhatsApp Business Account” field, select “Create a WhatsApp Business Account”—this will allow you to transfer your current WABA number from another Meta partner.
   Important! If you’re transferring a WABA number from another partner, please make sure you’ve disabled 2FA in your WhatsApp account settings in Meta Business Suite

Next:

1. Enter the existing phone number that was linked to WABA in the old system.
2. The system will display a warning that the number is already in use on another platform—click “Continue.”
3. Complete the connection process and link a payment method in the final step.

After that, the number will be transferred to Message.Help.