WhatsApp (Meta)
SuperWhatsApp
2 articles
Description of SuperWhatsApp
SuperWhatsApp: Official Integration at Minimal Cost
What Is SuperWhatsApp
SuperWhatsApp is a separate channel on Message.Help that combines the official WhatsApp…
What Is SuperWhatsApp
SuperWhatsApp is a separate channel on Message.Help that combines the official WhatsApp…
SuperWhatsApp Setup Instructions
Instructions: How to Connect the SuperWhatsapp Channel
Step 1. Add the channel to your plan
Go to the My Plan section. Open your plan settings and select the Cha…
Step 1. Add the channel to your plan
Go to the My Plan section. Open your plan settings and select the Cha…
WABA (Coexistence)
7 articles
How to Add and Configure the WABA Coexistence Channel
WABA Coexistence is a channel that lets you combine the benefits of WABA and regular WhatsApp Business: you can send templates to customers without the risk of…
WABA Message Templates and How to Configure Them
Once you’ve verified your channel and followed the other guidelines, you can start using the features, but it’s important not to skip any steps:
Template
Verific…
Template
Verific…
WABA and Coexistence: What's the Difference, and Which Mode Should You Choose?
What's the difference?
A standard WABA is a full-fledged connection of a business account to the WhatsApp Business API. Once set up, the number is linked exclus…
A standard WABA is a full-fledged connection of a business account to the WhatsApp Business API. Once set up, the number is linked exclus…
Errors When Sending Messages via WABA
Errors When Sending Messages via WABA
How to Find the Cause of an Error
If a message wasn’t delivered, an exclamation mark will appear next to it. To find out th…
How to Find the Cause of an Error
If a message wasn’t delivered, an exclamation mark will appear next to it. To find out th…
Sending WABA Templates via Integrations
Sending WABA Templates via Integrations
How It Works
When working with Bitrix24, AmoCRM/KommoCRM, and Altegio integrations, the Message.Help system automatically…
How It Works
When working with Bitrix24, AmoCRM/KommoCRM, and Altegio integrations, the Message.Help system automatically…
Migrating to Message.Help from Another System: Connecting WABA
Before You Begin
If your WhatsApp number was previously connected to another platform via WABA, it’s important to properly terminate the previous integration be…
If your WhatsApp number was previously connected to another platform via WABA, it’s important to properly terminate the previous integration be…
WABA Coexistence: Frequently Asked Questions
What are the benefits of WABA Coexistence?
Using WABA Coexistence provides a wide range of features, including:
Templates will be sent based on Altegio events af…
Using WABA Coexistence provides a wide range of features, including:
Templates will be sent based on Altegio events af…
Restrictions and Rules
3 articles
Meta's 24-Hour Window
The 24-Hour Meta Window in the WhatsApp Business API: How It Works and What Coexistence Has to Do With It
What Is the 24-Hour Window?
The 24-hour window (Custome…
What Is the 24-Hour Window?
The 24-hour window (Custome…
Company name requirements in WABA
WhatsApp Display Name or simply Display Name is the name of your company that customers see in their messenger, often (but not always) the same as the legal na…
Limits on the Number of Conversations
Facebook works diligently to protect users from spam and unwanted commercial messages. All business activities on WABA are evaluated and monitored.
One of the t…
One of the t…